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1 min readThe AI Trust Ladder
I've been on a listening tour with leaders of privately-held companies. Through those conversations, I've seen three rungs of AI use: Rung 1: AI for Answers (for me: search, emails, thought partnership)Rung 2: AI for Time (for my team: efficiency and productivity)Rung 3: AI for Revenue (for my customers: offering new value) I call it the AI Trust Ladder. My whole job is helping companies grow by making customers' lives better, so of course I want to catapult everyone to rung 3 immediately....